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ServiceWorldTechn. SupportFAQ FAQ Please select a topic all Buying Kyocera ProductsCompany Related QuestionsCompatibility IssuesConnectivity IssuesDriver IssuesOthersPaper and Paper Cassette IssuesPrinting and Printing Quality IssuesSolution Issues   GO FAQ search   search Buying Kyocera Products Where can I buy Kyocera products and consumables (i.e., toner etc.)? Company Related Questions How many employees join the Kyocera Group? Do you have your own company crest? Compatibility Issues How can I use my printer in a Mac environment? How is the platform compatibility of Kyocera products? How can my printer support the use of the Euro Symbol? How can I avoid job corruption when printing from an F-series printer with Windows? Can I print with DTP applications like PageMaker, Quark-Xpress, InDesign etc.? How can I print the Euro symbol and the “Umlaut” with windows? Do Kyocera products support SAP? Connectivity Issues IPP printing is not possible or could not configured. PC stops booting when an FS-1118MFP is connected via USB IPP printing is not possible or could not configured. When running the Quick set up tool to discover new installed Kyocera network devices, the discovery screen remains empty. No devices where discovered. PC stops booting when an FS-1118MFP is connected via USB How can I change the setting of the network speed of a NS 30? The FS-1800 printer does not wake up from sleep mode, what is wrong? I need to connect a printer via serial cable, 25 to 9 pins; however, it doesn´t work. What is wrong? I want to customize the control of my papertrays and output / printing destinations: is there something beneath prescribe? After installation of a new printer driver under Windows XP Windows finds new hardware (the installed printer) after the computer has been switched on again. The printer has a parallel connection. Where can I find detailed information about the "Command Center"? In which machines is the "Command Center" implemented? Does Kyocera provide a NDPS Gateway for Novell? Can I integrate Kyocera products in a Wireless LAN environment? How can I print problem-free from the parallel port (Compaq)? How can I solve my network card issues? Can we block normal users from making changes via IE, without putting a password on the NIC? Why can’t we download the setting from one scanner card and upload it to a second scanner card? We use Address Editor which should make this possible. Driver Issues Partly printed page and / or further pages missing by using PCL drivers Installation of a new printer driver goes very slow, or is not possible at all. I need detailed information about the handling of KX-Drivers - does any documentation exist? Where can I find drivers for the FS-series printers? Before the actual print job, the FS-7000 prints a page with “PJL” command. How can Prescribe work through Windows? I cannot select the additional paper cassette under “printer properties”. What shall I do? Which driver can I use for windows XP/2003? Does Citrix have any certified drivers? Do you have any tool which deletes all the drivers completely? Do you have any drivers for Windows 2000 / XP / 2003? How can I install a driver which I have downloaded from your download section? Why can’t I print in the KPDL-Emulation, even though the printer shows “Printing in process”? Others Does Kyocera Mita offer a screensaver? What is the difference between amorphous silicon (a-Si) drums and other drums? Do you have any advice for a "greener office"? Toner storage: I need to store toner kits, but I don`t know how to do it the best way. Where can I get information about this? What is the difference between Service.net and ESDC.net and what can I find there? What does "ECOSYS" mean? Does ozone appear when printing with Kyocera Mita printers? For accessing the webpage of the print server I need to download Java software from http://java.com/en/download, but my browser cannot show this page, why? Why can’t we download the setting from one scanner card and upload it to a second scanner card? We use Address Editor which should make this possible. Paper and Paper Cassette Issues The paper from one of the cassettes and the MP tray always jams, what can be the reason? Which supplier of special material (labels, glossy paper, etc.) does Kyocera Mita recommend? How can I avoid the wrong selection of paper source on FS-7000+ and FS-9000? As soon as paper is put into the ”Multi Purpose Tray” (side tray), the printer automatically prints from this tray. How can I avoid it? What are the paper specifications for ECOSYS printers? How can I avoid automatic paper cassette swapping? How can I stop automatic cassette swapping when the paper runs out? Printing and Printing Quality Issues I am having issues with fusing on A3 media of 100 - 105 gsm on long runs, where the toner peels off the paper and leaves repeating marks. How long is the lifetime of my toner kit? How can I avoid printing problems with PCL on a colour product? How can I improve my print quality? How can I print problem-free from the parallel port? When selecting finisher on to set finishing job, the display shows “These functions cannot be combined” Solution Issues I cannot connect to the scanner function of the FS-1118MFP. How do I force KYOCERA equipment to print the Euro-symbol under SAP? How to use relais mail functionality of an exchange server with your FS-1118MFP The mail send to the manager is received but is not processed by the manager: why? I have made some “Application Links” in the viewer by myself, but they disappeared: why? The client has send some e mails to the manager, but they where never received by the manager, what went wrong? During KYOcount configuration I press the test button to check the mail server, the result is negative. I double checked the mail server address with the administrator and it’s correct. Can I still use this mail server? In one of the default views of KYOcount viewer we have a collumn called "Hostname". In that collumn I can see some, but not all host names. Why? When you open a report made by KYOcount in Adobe Acrobat, the reader is not showing the file name in menu "Window" - how can I solve this? I have followed the training course for KYOcount manager, I have read all FAQs, but I am still unable to make a successfull email communication between the client and the manager. What can be wrong or what else can I do? The manager is no longer receiving emails, and there are no events in KYOcount, what can be wrong? After the manager has collected the mails from the server, all emails are gone: why? When do I need to set "Identity / Account" in the client outgoing e-mail setting? Is the "Test"-button on the outgoing mail tab from the client also testing for Identity / Account? When I use the "Test..." button to check for an external mail server, I receive a negative or error reply - what is wrong? My incoming mails have a subject line “[SPAM] KYOcount system report” and are no longer collected by the manager. Where is the word [SPAM] coming from and how can I remove it from the subject line, to be able to collect emails by the manager again? Scan to FTP with FS-1118MFP (general) Standard Paper Tray for Fax Reports (general) Most applications are not able to open the TIFF file that I scanned. What is the reason? What is actually the difference between a local collect schedule and an outgoing e-mail schedule? Do we need an e-mail schedule when we don´t use the manager? There are two logging systems in KYOcount. Why? I have the following warning in the Windows event log: "Description: FileSourceManager: Deleted actual c:\program files\kyocera\kyocount\BaseDirectory\Values\ValuesMonthly.xml file (too small) using backup. What is wrong? From some clients I receive configuration updates every day, sometimes more than once a day. Why? Do we need a local collect setup if we don´t use reporting etc? We did setup a mail schedule for the manager. We want to install KYOcount on a new PC, can we keep the data? How can I switch of the sleep timer of a printer? Within Windows XP I cannot print from a DOS box, which kind of setting should I use? How can I update the firmware of an IB-21x printer network card? How can I update the firmware of an NS-30 scanner card? How can I update the firmware of an SB-110 printer network card? I cannot install a newer version of Scanner File Utility or update it. An error message tells me that Scanner File Utility is already running and that it should be closed before installation. Installation of some KYOsolutions goes very slow or is impossible - what is wrong with my system? Auto discovery is not working in KYOcount 4.0 after I have set it? Why can we not contact the ftp server, we cannot scan to Microsoft IIS ftp server? Application doesn’t start on Windows XP SP2 after Microsoft update. Why do new MFP devices appear in the group printers in the viewer? Why can’t we download the setting from one scanner card and upload it to a second scanner card? We use Address Editor which should make this possible.

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